Frequently Asked Questions

What documents do I need?

You will need to provide 2 forms of ID on arrival. These include.

  1. Photo ID (Passport)
  2. Copy of Drivers Licence
  3. Utility Bill or Bank Statement (Current Fixed Address)

Where do I pick the van up from?

Unit 1A, Elvicta Estate, Crickhowell, NP8 1DF

What to expect on arrival?

Upon arrival please remember to bring your required documents, we will sign some paperwork then we will walk you round the vehicle and check you are happy before you depart.

What time should I pick up the van?

Collection is 1pm and Return is 11am (allow for 2-hour cleaning time), times can be discussed with Abergavenny Motorhome Hire, pending travel distance.

Can I bring my dog?

Dogs may travel with you for an extra charge to cover cleaning of £50 per Dog. Any evidence of damage caused by a Pet will be deducted accordingly from the security deposit. If the damage exceeds the deposit amount the customer will be held liable to pay the repair costs in full.

Do I bring my own bedding?

Yes, please remember to bring your own bedding and pillows as they are not provided.

What if we break down?

In the unlikely event the van breaks down its fully covered by a recovery company and if the vehicle cannot be repaired they can bring you home or onward to your campsite until the van is repaired.

Is smoking permitted in the Van?

Strictly no smoking.  A £250 valeting charge will be deducted from the security deposit where there is evidence of smoking inside the hire vehicle.

How do I pay?

You can book via the website with a 20% deposit or we accept bank transfers over the phone and the details will be supplied to you on booking.

Is there a minimum or maximum number of nights?

There is no maximum number of nights but we do ask for a minimum of 5 nights to be booked.

Is there a daily mileage limit?

Your daily mileage limit is 100 miles per day. Additional cost of 25p per mile and will be calculated on your return. Any additional mileage will be deducted from your deposit.

How much is the deposit?

A £500 security deposit is taken at the time of hire for drivers aged 25 years and over (up to 70). A 20% deposit is taken on website bookings and deducted from the overall cost of your hire.

What if I need to cancel?

If you cancel your booking less than 2 weeks before departure the amount paid is non-refundable.

How does the electric work on the Motorhome?

The vehicles runs via an electric hook up which we provide, please check campsites have available hook ups for this. While we also have gas available.

How many does the Respective Vans sleep?

VW Campervan will sleep 4, 2 up 2 down, perfect for small family but preferably more comfortable as a 2 person sleep.

4 berth Motorhome – 4 people
6 Berth Motorhome – 6 people

Anything I need to do before I book?

If you could please read our Terms and Conditions before making a booking so we know you have read and understand them prior to collection.